We are committed to providing quality service and products. If you are not satisfied with the product you purchased or the size is not suitable, we are happy to provide you with a refund or exchange service.
Refund application conditions
Refund time limit: You can apply for a refund within 30 days of purchase.
Eligible for refund:
The product is damaged or has quality problems.
The size of the product you received does not match your order.
Non-refundable situations:
Customized products, promotional products or special products are not refundable unless there is a quality problem.
Refund application process
Contact customer service: Please email cheesemoleculellc.com@cheesemoleculellc.com and provide the order number, product name and reason for the refund.
Return requirements: The customer service team will guide you on how to return the product, usually requiring the product to be unused and in its original packaging, and attached with proof of purchase.
Refund processing time: Once the returned product is received and confirmed to be eligible for a refund, we will process your refund request within 5 business days.
Refund method
The refund will be refunded to the original payment method, or a store gift card will be provided at your choice.
Special Cases
Customized Products: Customized products generally do not support refunds unless there are quality issues.
Promotional and Special Products: Promotional and Special Products generally do not support refunds unless there are quality issues.
Disclaimer
We reserve the right to interpret and modify this policy within the scope permitted by law.